Terms of Service

1. Service Description

Gabriel Marchesan Almeida, c/o Postflex PFX-690-554, Emsdettener Str. 10, 48268 Greven, Germany provides an AI-powered service to help users understand German official correspondence. The service analyzes uploaded letter content and provides plain-language explanations, action checklists, and summaries.

BriefBot does not provide legal, financial, tax, immigration, or medical advice. All output is for informational purposes only. See our Disclaimer page .

2. Eligibility

• You must be at least 18 years old to use BriefBot.
• By using the service you confirm that you have the right to submit the documents you upload.
• Business use is permitted on all paid plans.

3. Acceptable Use

• You may only submit documents you have a legal right to access.
• Do not submit documents containing third-party sensitive personal data without authorization.
• Do not attempt to reverse-engineer, scrape, or abuse the service or its AI models.
• Do not use the service for any unlawful purpose.
• Automated bulk submission without a commercial agreement is prohibited.

4. Subscription Plans and Pricing

BriefBot offers Free, Pro, and Platinum plans for individual users. Business plans for organizations may be offered separately. Pricing is displayed on the Pricing page. . Pursuant to §19 UStG, no VAT is charged (Kleinunternehmerregelung). All prices are final prices.

Paid subscriptions are managed via Stripe and billed by credit or debit card. You can cancel at any time from your account settings page or the Stripe customer portal. Cancellation takes effect at the end of the current billing period.

5. Right of Withdrawal

Consumer subscribers have a 14-day right of withdrawal from the date of subscription. Full details are in our Right of Withdrawal page. Right of Withdrawal.

Note: If you begin using the service (i.e., submit a letter for analysis) within the 14-day period with your explicit consent, you acknowledge that immediate service delivery commences and that your right of withdrawal expires for that specific digital service delivery.

6. Refunds

• Refunds are processed through Stripe. Contact support at contact@brief-bot.app within 14 days of purchase.
• For subscription cancellations, use the account settings page or Stripe customer portal. Cancellation takes effect at the end of the current billing period.
• Refund requests are handled by BriefBot via our payment provider Stripe. Please contact us at contact@brief-bot.app within 14 days of purchase to request a refund.
• EU/EEA consumers retain statutory rights under applicable consumer protection law. The 14-day withdrawal right under §312g BGB applies, but is waived if the service has begun with your explicit consent before the period expires (see Right of Withdrawal page).

7. Data and Privacy

Your use of BriefBot is governed by our Privacy Policy. AI analysis of letter content is performed by Mistral AI (EU-hosted in France, GDPR Art. 28 DPA). Mistral does not use your data for model training. Analysis results are stored for 90 days before automatic deletion.

8. Liability Limitation

BriefBot provides AI-generated information and makes no warranty that it is accurate or complete. We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are liable only for breach of essential contractual obligations (cardinal obligations), limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.

Mandatory consumer rights under applicable law (including German consumer protection law) are not affected by this limitation.

9. Availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be announced in advance. We reserve the right to modify or discontinue features with at least 30 days' notice.

10. Account Termination

We may suspend or terminate accounts that violate these terms. You may delete your account at any time from Account > Privacy. Upon termination, your data is anonymized per our Privacy Policy.

11. Changes to Terms

We may update these terms. For material changes, we will provide at least 14 days' notice via email or in-app notification. Continued use after the notice period constitutes acceptance of the new terms.

12. Dispute Resolution

The EU online dispute resolution (ODR) platform was discontinued on 20 July 2025. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§36 VSBG).

13. Governing Law

These terms are governed by German law (Deutsches Recht). The UN Convention on the International Sale of Goods (CISG) does not apply. Mandatory consumer protection provisions of your country of residence remain unaffected.

For consumers in the EU: you may always invoke the mandatory consumer protection laws of your EU member state of residence.

14. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full force. The invalid provision will be replaced by an enforceable provision that most closely reflects the original intent.

15. Contact

Questions: contact@brief-bot.app

16. Behavioural Analytics

Behavioural analytics is optional and switched off by default. BriefBot only collects pseudonymised data about your use of the service (e.g. which features are used and for how long) if you actively opt in. It helps us understand where improvements can be made.

Your consent is voluntary and not a condition for using the service; the legal basis is Art. 6(1)(a) GDPR and, for any storage of information on your device, §25(1) TDDDG. The data is first-party only, stored securely, and never sold or shared with third parties. Raw event data is deleted after 90 days. Details are set out in our Privacy Policy.

You may withdraw your consent at any time under Account → Privacy → Advanced Analytics or via the cookie settings. When disabled, no new events will be recorded.